FAQ REGISTRATION & LOGIN 1. "I can't log in. I don't know why. What should I do?"
  Hi. My name is Peter, aka Kisdobos on this site. I'm the admin of iSLCollective ESL. Get in touch with me at  

  to support [a.t] islcollective [d.ó.t] com and I'll help you get in.

 

Typically, we would assign you a new password and that solves the problem. 

 

However, some members can't log in even with a new password. In this case there are two possibilities: the problem is either caused by 1) some browser settings 2) PC settings (perhaps firewall?) on your computer.

Please try logging in from another computer and/or another browser on your PC. It has solved the problem for many with this kind of problem. If all else fails, you could try creating another account but I doubt it would help if the above recommendations fail. 

2. "How do I log in, with my email address or user name?"

Your user name (the first empty field) and password (the second empty field).

 

3. "Can I choose a user name consisting of two separate words, e.g. "Dancing Queen"?"
No, user names have to be writte as one word, e.g. "Dancingqueen."

 

4. "I can't register because I get an error message saying 'User name or email address already taken.' Now what?"
User names and registration email addresses have to unique in our system. If someone has already chosen the user name you want to have, you may choose another one that is similar, e.g. 'ligia1', instead of 'ligia'.

 

5. "During registration why do I have to prove that I'm human?"

Because spammers have created softwares ('robots') that could otherwise register on iSLCollective, and then post spammy Viagra messages in the forum or send them to your iSLCollective mailbox. The four characters you need to type in is called a CAPTCHA.

6. "I type in the 4 CAPTCHA characters, and the site tells me I had mistyped the characters. But I did it right, at least 5 times. Do I not qualify as a human?"

One problem could be that the letter S and 8 look very similar. So please try it one more time. If you are still convinced that the CAPTCHA is not working properly, please write to me to support [at] islcollective.com.

 

7. "Can I change my password?"

Yes, go to MyPage/Settings (make sure you're logged in, otherwise you can't access your MyPage) and you will see where to change your password.

DOWNLOAD1. "Is it free to download stuff?"
Yes. 100% free. As free as it gets.

2. "I really don't have to pay for any of the cool stuff here?"
Nope. But it's nice to say 'Thank you!' when you download something. There are real people behind each worksheet who had worked hours to give you what you need for tomorrow's class. I know you might be in a rush but clicking the "Thank you" button right under the download button takes only a sec. So, please, it means a lot to us to see we are appreciated, and not just being used.

3. "Any download limits?"
Nope.

4. "I can see that you guys worked a lot on these teaching resources. I don't wanna be just taking. Is there any way of giving back something?"
Yes. Most importantly: upload a worksheet. Even a single upload goes a long way. We've built this site little by little, worksheet by worksheet. If you have ever made a worksheet in your life, which you probably have, you could take part in building this resource bank.

 

5. "Why are all the worksheets docx type? Not everybody can open them." 

We support docx files because a lot of people use the new MS Word, where this is the default format. If you use an older version, try installing the Microsoft Office Compatibility Pack for Word. You can download it for free here. This will surely solve your problem. Or go to zamzar.com where you can convert the docx file online into doc format. 

UPLOAD & EDIT1. "What can I upload?" 
The key rule is: only upload material that you CREATED YOURSELF! Do not upload entire pages, images, or any text from other ESL websites or print publications (course books, grammar books, resource books). Also, please read our upload rules to understand all the rules.

2. "What is the upper size limit?"
The largest doc file you can upload is 2 megabytes, the largest ppt can be 25 MB.

3. "What if my file is larger than that?"
If you have a larger file, you could decrease the file size by shrinking the images in the document with a photo editor. The only formats we can currently handle are .doc/docx and ppt/pptx (Microsoft Word and Powerpoint). If you have your file in some other format, you can capture its content by opening the document, then hitting the printscreen button on your keyboard and copypasting the image into an MS Word or Powerpoint document.

4. "I can't upload. Am I doing something wrong?"

If you have problems uploading your worksheets or find any bugs, please let us know at support@islcollective.com and we will do our best to fix it as soon as possible. Important: tell as many details in your email as possible. The more you tell us about the problem you've been experiencing, the bigger the chance we can fix it.

 

5. "How can I edit or resend my worksheet?"

Go to your worksheet's own page (make sure you're logged in) and click the "Edit worksheet" button right under the Download button. Clicking takes you to another page where you can edit the tags of the worksheet. Make sure to save the changes by clicking on the "Save" button at the bottom of the page. You can also resend an updated version of your file (find it at the bottom of the page: "Resubmit"). 

 

SITE FUNCTIONS1. "How can I contact other members?" 
By clicking on the small envelope symbol. You can find it next to user avatars, whenever they are shown somewhere, e.g. in the forum or next to a worksheet upload. Or, you can also go the 'Members' page and find the person you'd like to contact. Again, you'll see the envelope symbol next to their avatar.